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  • United breaks guitars


    July 23, 2009 -- Next time an airline loses or breaks your luggage, try shaming them with a song and a video. That's what a little-known Canadian country and western singer did after he claimed that his Taylor acoustic guitar had been damaged by baggage handlers at Chicago's O'Hare airport last year.

    United Breaks Guitars has become a YouTube sensation and provided Dave Carroll with the biggest hit of his career. The song - which chronicles his vain year-long attempt to win compensation from United – has had almost 4 million hits on YouTube and fans have been clamouring for the song at gigs where his band, Sons of Maxwell, has performed.

    Once the video appeared and became a YouTube hit, United sat up and took notice. It offered to pay the cost of repairing his guitar and flight vouchers worth $1,200 (£700) but he told the airline to donate the sum to charity. "They definitely want this to go away," he said.

    Sales of Sons of Maxwell's eight albums and Carroll's solo disc have increased from "one or two a day online to probably hundreds," he says, thanks to the viral smash. Other airlines have offered him free trips to experience their customer service and Bob Taylor of Taylor Guitars personally telephoned, offering two guitars of Carroll's choice and props to use in a second video.

    Yes, Carroll plans two more songs about his experience with United. The second song is about Ms Irlweg, the "unflappable" customer service rep at United who said last December that the "matter was closed." Carroll says the song will not be unkind to her. The third song in the trilogy, which will be about the outcome, is not yet written.

    United, which has seen its share price tumble, could have spared itself this public relations humiliation if it had followed its own policy on customer service. United's website says: "In the air and on the ground, online and on the telephone, our customers have the right to expect – to demand – respect, courtesy, fairness and honesty from the airline they have selected for travel."

  • #2
    LOOL best way to tell the world of how inconsiderate certain airlines could be!
    It seems as if one fails to conceive
    The meaning my name strives to achieve

    To a biological form you cannot relate-
    Because a reproductive cell is a gamete not gamate!

    It means to unite, -to become consolidated
    So without me in a.com, is there hope we'd be amalgamated?

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    • #3

      Mardi 4 Août 2009 -- Les actions de la compagnie aérienne, américaine «United Airlines » ont chuté considérablement, au niveau de la bourse américaine. Ce fait n’est pas du à la crise mondiale, mais à une chanson qu’avait écrite par un musicien. La guitare de ce dernier s’est cassée lors d’un des vols de cette compagnie. Le musicien a critiqué la compagnie dans sa chanson, qui a connu une grande audience, sur le site de « YouTube ». La chanson a influencé les clients de la compagnie, qui se sont rétracté, en causant des pertes estimées à 180 millions de dollars, soit 10% des actions.

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